Terms

Part A: Website terms of use

1. Information, not advice

Content on marrpartners.com, including the Resources articles and reference tables, is general information about medical and dental receivables. It is not legal, financial, or medical advice, and payer rules change. Verify deadlines and policies against your own contracts and the payer's current documents before acting.

2. No engagement by use of the site

Submitting a form requests an audit, a quote, or a review. No engagement exists, and no fee is owed, until a written agreement is signed by both parties.

3. Do not submit patient information through forms

The public forms are for business contact information. Documents containing patient or medical information may be sent only through the secure upload link we issue after a Business Associate Agreement or a signed authorization is in place.

4. Portal accounts

You are responsible for keeping your sign-in method secure. The portal shows aggregate figures and case status for the email address on the request; do not share access.

5. Intellectual property

The site, its text, tables, and the Recovery opportunity report format are owned by MARR Partners. You may quote short excerpts with attribution and a link. You may not republish reference tables in full or present our reports as your own.

6. Disclaimer and limitation

The site is provided as is. To the extent permitted by law, MARR Partners is not liable for losses arising from use of the site or reliance on its content. Nothing here limits liability that cannot be limited by law.

7. Governing law

These terms are governed by the laws of the State of Ohio. Disputes arising from use of the site are heard in the state or federal courts serving Franklin County, Ohio.

Part B: Engagement terms, summarized

Practices and billing companies

• Scope: insurance claims aged over 90 days at engagement start (or as agreed). No patient balances.
• Fee: a contingency percentage of recovered revenue, tiered by claim age (currently 12% for 91–120 days, 15% for 121–180 days, 18% for 181+ days), invoiced monthly on remittances actually received. No setup fee, minimum, software license, or fee on claims closed as unrecoverable.
• Money: payers remit to the practice. MARR never receives or holds practice funds.
• Data: a Business Associate Agreement precedes any claim data. Minimum-necessary, read-only access; data returned or destroyed at close-out.
• Term: no long-term commitment; either party may end the engagement on 30 days' written notice. Fees remain due on remittances received for claims MARR worked before the end date, for 120 days after it.
• Standards: the service commitments on the Operating standards page are incorporated into the agreement.

Patients

• Review: the initial claim review is free and creates no obligation.
• Fees: flat fees for submission and appeal work, quoted in writing and approved by you before any work starts. Medicare matters follow Medicare's rules for representatives and are quoted individually.
• Authority: we act only under your signed authorization, only on the claims you name.
• Outcome: fees pay for preparation and follow-up; no result is guaranteed. Insurer payments go to you or your provider.
• Not legal advice: we will tell you if a matter needs a lawyer.

Questions about these terms: audit@marrpartners.com.